Our online appointments system OASYS (see below) is available to patients who subscribe to our package of additional services. Currently, we are not registering new patients.
Please note that even as an existing patient you must first set up an account to use the system via the link above (i.e. you cannot log in without setting up an account for the service first).
From 1st April 2014 we apply the following conditions to all appointments.
If you arrive late, or do not show up at all, or cancel your appointment later than 24 hours before it is due, you will no longer be eligible to make appointments by telephone or over the internet, but only in person at the practice.
After you have made an appointment in person, your ability to make appointments normally by internet and telephone will be reinstated.
In order not to forget your appointments, we suggest that you set up an account with our internet booking system OASYS (see below), which sends reminders for appointments automatically by text message.
We have been forced to adopt this policy because of the abuse of our appointment system by some patients.
Thank you for your understanding.
To use OASYS you need to have a Czech mobile phone number, an email address, and access to the internet.
OASYS enables you to:
- Book appointments online
- Change and cancel appointments online - regardless of whether they were created online or not
- Get offers of earlier appointments, if you wish (you click on a link or reply to a text message if you wish to take up the offer)
- Get reminders for appointments by text message (and email, if you wish)
- Cancel your appointment at the last minute by responding to the reminder
- Get reminders when you are due for a preventive checkup or for a booster vaccination
- Manage your personal details (address, phone number etc.) online, including setting up a new account if you are not yet our patient
If you cannot or do not wish to use this system, you can of course call the surgery in our working hours on (+420) 222 366 166. We do not make appointments by email.
The standard length of a full initial check-up (e.g. when you register with us) is 45 minutes. In the first 15 minutes the nurse will attend to you, and the doctor in the following 30 minutes.
The standard length of other consultations is 10 minutes (or 20 minutes for fee-paying patients), with longer consultations possible where indicated.
If you require an urgent consultation, you can make use of the first-come, first-served system on working days from 8 to 9:30am. Nevertheless, even in urgent cases we recommend that you check online to see if there is an appointment available. It is possible that we may have a free appointment on the same day.
For appointments with David Dobiáš (physiotherapy), please call 736 602 775.
Expectations in the Czech health system
Please note that the average general practitioner in Prague sees approximately 26 patients per day, or one every 13 minutes (the national average is even higher at 35 per day), and this is essential in order to be able to serve a sufficiently large number of patients (the national average is 1620 patients registered per full-time equivalent general practitioner). In order to make it possible for more demanding cases to be given the necessary doctor time, this means that routine consultations really must fit into a 10 minute appointment, or even less. If you wish to have more time you have the option to be seen as a fee-paying patient - please do not expect the doctor to be able to see you for 20 minutes or more with routine ailments such as a sore throat.
Another way to look at this issue is via the payments we receive for providing care under the public health insurance system. The average patient in Prague sees his or her general practitioner four times per year, and we are paid a standing charge for registered patients of around 700 Kč per year (the precise amount depends on each patient's age and public insurance company) - making an average basic fee per consultation of 175 CZK (about €7). Our basic revenue per consultation for non-registered but publicly-insured patients is very much the same. Please therefore be aware that you cannot expect to receive the same length of appointment under the public health insurance system as you can as a private patient paying twice as much as we receive from the public health insurance system!
For more information see for instance this sheet published by the Czech Institute of Health Information and Statistics (in Czech only, unfortunately).